Quality Control from Sourcing to Delivery

At Steel Mall, even before your order is placed – whether as a wholesaler, distributor, or someone who is just looking to buy steel parts – our products are streamlined into a system that checks and double checks quality, from sourcing right through to delivery.

Sourcing Your Products

Steel Mall is always actively engaged in selecting the very best products, and finding the best prices and shipping methods with our customers in mind.

Steel Mall works with the best and most trusted manufacturers throughout China, selected for the quality of their products, reputation, reliability, and passion for providing excellent services.

After a rigorous inspection and vetting process of our products, we make them available to customers at unbeatable prices, since we source them straight from the manufacturer. Steel Mall’s role in the market of information services also means we can provide you with the resources to make your business even more efficient.

Clients can find a huge range of quality assured Steel products at www.steelmall.com.cn. We have a variety of brands to choose from and all products will be accompanied with an integrity certification.

Processing Your Product Order

After you complete you order, our dedicated team will immediately process it. We will review the details, checking for anything that might delay processing, and begin to assemble your order. A confirmation email will arrive promptly.

Testing Your Products

Our suppliers are all trusted manufacturers of quality items and we are careful to only provide the very best quality products to our clients. All of our products go through an exhaustive inspection and re-inspection procedures before reaching the customer.

Packing Your Products

Steel Malls’ packaging and delivery team are always busy. Items are carefully inspected for any manufacturing or design defects before they are shipped so as to ensure that the item you receive will exactly match the one you ordered. Our team members check order slips with the original online purchase confirmation and then review the product in order to make sure it checks out with the product listed. The team then moves on to packaging the order with high precaution and professionalism. Finally your product is shipped with our trusted and verified couriers.

Tracking Your Products

Once your product leaves our doors, we are still here to help. Steel Malls’ Customer Service team is always working behind the scenes to address your every need and query. We track your shipments and are available at your convenience to answer any questions, whether by live chat or through My Orders tickets. No matter the issue, we're always here to help.

Inspectors at Work

Our professional team regularly performs inspections to ensure all of our products are always up to standard and of the very best quality.